Refund & Return Policy
Last updated: 5/24/2026
30-Day Returns
We want you and your child to love your My Sleep Wize products. If you're not completely satisfied, you may return unused items in their original packaging within 30 days of delivery for a full refund of the product price.
How to Start a Return
Visit your account and open Start a Return, or email us at support@mysleepwize.com with your order number. We'll send you a prepaid return label.
Condition of Returns
Items must be unused, unwashed, and in their original packaging with all tags attached. For hygiene reasons, used weighted vests, eye masks, and similar personal items cannot be returned unless defective.
Refunds
Once we receive and inspect your return, we'll process your refund to the original payment method within 5–7 business days. Original shipping charges (if any) are non-refundable.
Defective or Damaged Items
If your order arrives damaged or defective, contact us within 7 days at support@mysleepwize.com with photos. We'll send a replacement or issue a full refund — including shipping.
Exchanges
Need a different size or weight? The fastest way is to return your original item for a refund and place a new order.
Contact
Questions about a return? Email support@mysleepwize.com — we're happy to help.