Help
Returns & exchanges
We want every SleepWize purchase to feel right. If something isn't working, you have 30 days from delivery to start a return or exchange.
The basics
30-day window
Requests must be submitted within 30 days of delivery.
Refunds & exchanges
Pick refund (back to original payment) or exchange (different size or color).
Customer-paid return shipping
You ship it back at your cost. We'll email the return address once approved.
1 business day reply
We review every request within one business day and email you with next steps.
Returnable
- • Weighted blankets (unwashed, original packaging)
- • Weighted vests (unworn, tags attached)
- • Weighted eye masks (unused)
- • ID badges & lanyards
- • Pet wellness items (unused)
Final sale
- • T-shirts and apparel
- • Kids' dresses
- • Women's dresses
- • Any item past the 30-day window
- • Items damaged after delivery
If your apparel arrived defective or wrong, contact us — we'll make it right.
How it works
- 1
Submit a request
Use the form to tell us your order, the items, and whether you want a refund or exchange.
- 2
Wait for approval (1 business day)
We'll email you with the return address and any documentation needed.
- 3
Ship it back
Pack the items in their original packaging when possible. Use any tracked carrier.
- 4
Get refunded or your exchange
Refunds hit your original payment method within 5–10 business days of receipt. Exchanges ship as soon as we have your return.